Reply in 12 hoursShips in 5โ€“7 daysExport packingTT or VTBEN RU

Home / Warranty and after-sales

Warranty and after-sales

Cover

We give 6 to 12 months. The term for each part is on the invoice, so ask before you order and we'll tell you the number for that part.

What's covered

Manufacturing defects: wrong material, wrong dimension, a crack from a defect.

What isn't

Normal wear. Teeth, chisels and pads wear out โ€” that's the job. Damage from wrong installation or wrong use isn't covered either.

How a claim works

1. Send photos and a short video.

2. Tell us the order number and the quantity.

3. We check with the factory and answer within 3 working days.

4. Replacement or credit, you choose.

Technical help

Send a photo or a video. We'll tell you what we think, even when it isn't our part.

Send photos and the order number.

Send the part number. We reply within 12 hours.

Get a quote

WhatsApp ยท sales@woqingmachinery.com